JCS: Johnson Consulting Services
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JCS Quality Management Systems

The JCS consultants will assist your organization with the design, implementation, auditing and automation of its Quality Management System (QMS). These services may range from the creation of an enterprise-wide Total Quality Management (TQM) system to a Continuous Quality Improvement (CQI) process for an individual project.

We will work with your staff to develop the organizational structure, policies, procedures and documentation needed to implement an effective QMS. Additionally, through the deployment of quality indicators as part of a performance management system, our quality management team will help you maximize and monitor your organizational effectiveness.

These services are particularly helpful when working towards certification with various accreditation organizations such as ASQ/ISO, JCAHO, CARF, COA, and national, state and local regulatory authorities.

Some of the Quality Management Services we offer include:

  • Creation of a Quality Council or Committee
  • Quality Management System (QMS) design, implementation and audits
  • Development of QMS documentation, procedures and tools
  • Development of staffing plans and job descriptions for your QMS
  • Designing and implementing balanced scorecards and dashboards
  • Implementing JCAHO Psychiatric Core Measures
  • Designing, implementing and automation of key performance indicators (KPIs) to monitor and evaluate outcomes and work processes
  • Quality Management Training

The benefits of implementing a Quality Management System will include improvements in:

  • Accreditation and regulatory compliance
  • Financial controls and accountability
  • Cashflow
  • Quality
  • Efficiency and effectiveness
  • Customer service
  • Consumer and referral source satisfaction
  • Competitive advantage
  • Accountability and empowerment of employees
  • Communication
  • Standardization of documents and processes
  • Workflow and outcomes
  • Problem solving


Learn how we can assist your organization. 513-520-2357
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